Terms of Service

Last updated: 9 July 2026

1. Agreement

These Terms of Service (“Terms”) are a contract between you and Flying Web Solutions, based in Ireland (“we”, “us”), covering your use of Mascot Design at mascot-design.app (the “Service”). By using the Service — including the free no-signup demo — you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you confirm you have authority to bind it.

2. The Service

Mascot Design generates mascot characters and related assets — reference sheets, expression sets, sticker packs, app icons, and short animation clips — from your prompts and optional reference images, using third-party AI models. Features, models, and quality tiers may change as the underlying providers evolve.

3. Accounts

  • You must provide accurate account information and keep your sign-in credentials secure.
  • You are responsible for activity under your account.
  • One account is for one person; plans with multiple seats allow the stated number of team members.
  • You must be at least 16 years old to use the Service.

4. Plans, credits, and billing

  • Generation is metered in credits. Credit costs per quality tier and the current plan allotments are shown on the pricing section of our site.
  • Subscriptions renew monthly or annually until cancelled. Payments are processed by Stripe; we never see your full card number.
  • Subscription credits roll over up to twice your monthly allotment. Top-up pack credits never expire while your account exists.
  • You can cancel anytime from the billing portal. You keep your plan until the end of the paid period, and any remaining top-up credits after that.
  • If a generation fails, its credits are automatically refunded to your balance.
  • We may change prices or credit allotments with reasonable advance notice; changes apply from your next billing period.

5. Refunds and your EU withdrawal right

If you are an EU consumer, you normally have a 14-day right of withdrawal from a purchase. By starting to use paid credits or paid features immediately, you request immediate performance and acknowledge that you lose the right of withdrawal for the digital content already supplied — this is the standard arrangement under the Consumer Rights Directive. Credits already spent on completed generations are not refundable. Nothing in these Terms limits statutory rights that cannot be waived. If something went wrong with a purchase, email [email protected] — a human reads it.

6. Your content and ownership

  • You own your mascots. Subject to payment for the credits used, we assign to you all rights we hold in the images and clips you generate, including full commercial use. No attribution is required.
  • You keep ownership of the prompts and reference images you upload. You grant us a limited licence to host, process, and display that content — and your generated assets — solely to operate the Service for you (including sending prompts and reference images to the AI providers that perform the generation).
  • You are responsible for having the rights to anything you upload. Do not upload images you do not have permission to use.
  • We do not use your prompts, reference images, or generated mascots to train AI models.

7. Acceptable use

You agree not to use the Service to:

  • generate content that is unlawful, defamatory, hateful, or sexualises minors;
  • infringe others’ intellectual property — including deliberately recreating third-party characters, logos, or brand mascots you have no rights to;
  • impersonate a person or organisation, or misrepresent AI output as human-made where that matters legally;
  • probe, overload, or disrupt the Service, circumvent rate limits or the demo’s daily allowance, or scrape it;
  • resell or provide the Service to third parties as your own offering without our written agreement.

We may remove content or suspend accounts that breach this section.

8. AI output disclaimer

Outputs are machine-generated. Generative models can produce similar results for different users, and we cannot guarantee that a generated mascot is unique, or that it is available for trademark registration or free of resemblance to existing works. Clearing a mascot for trademark or brand use is your responsibility — for anything business-critical, have an IP professional check it.

9. Third-party services

The Service depends on third-party providers: Clerk (sign-in), Stripe (payments), Convex (hosting), and AI model providers (OpenAI, Google, fal.ai, BytePlus). Their availability affects ours, and their processing of your data is described in our Privacy Policy.

10. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify or discontinue features; if we discontinue the Service entirely, we will give reasonable notice so you can export your assets.

11. Termination

You may stop using the Service and ask us to delete your account at any time. We may suspend or terminate accounts that materially breach these Terms, with notice where practicable. Sections that by their nature survive termination (ownership, disclaimers, liability) do so.

12. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. This does not affect statutory consumer guarantees that cannot be excluded.

13. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential losses, lost profits, or lost data. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under Irish law.

14. Governing law

These Terms are governed by the laws of Ireland, and the Irish courts have jurisdiction. If you are a consumer in the EU, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings there.

15. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we will notify account holders by email or in the app before the changes take effect; continued use after that constitutes acceptance. The “Last updated” date above always reflects the current version.

16. Contact

Flying Web Solutions, Ireland · [email protected]